Medical & Wellness Answering Service
- Simple, affordable, all-inclusive pricing
- No fees or penalties: upgrade, downgrade or cancel anytime
- No contracts or long-term commitment
Thrive with PATLive
Your practice is unique. Why should your answering service be off-the-shelf? PATLive offers true customization built around how your office runs, aligning with how you want communication handled.
Your plan is custom-tailored to fit your practice’s needs and can evolve as your needs change. Count on practice-specific call handling instructions and scripts that can be updated on-demand, flexible call routing that can change by time of day, caller or availability and integrations that work with your existing tools and workflows.
Reputation protection and exceptional patient experiences are paramount, and we deliver with our signature Adaptative Call Intelligence™ – a unique sensibility where emotional intelligence and trained judgment come together in real-world conversations.
PATLive’s US-based virtual receptionists expertly read and manage every call thanks to 120+ hours of Precision Performance Training™ framed around consistency, confidentiality and situational awareness. This approach ensures accuracy and professionalism, even under pressure.
A high standard of excellence is maintained on every call through ongoing coaching and performance monitoring.
We believe great partnerships are built on trust, reliability and results—not long-term commitments or fine print.
- A 14-day free trial.
It’s easy and risk-free to get started and see how PATLive fits into your day-to-day - All inclusive, simple, affordable pricing.
That means no surprises, no hidden fees. - No contracts or penalties.
Patient needs change and your business may too. Stay with us because we deliver value—not because you’re locked into an agreement. - Built-in flexibility.
Upgrade, downgrade or change direction anytime as your patient volume fluctuates or your practice evolves. - Real support when you need it.
Our support team is easily accessible by phone, chat or email to assist with questions or updates. No matter your plan, you’ll receive the same high level of service.
Where Your Needs Meet Our Know-How
Front Desk Receptionist
Every patient deserves a friendly “How can we help?” from a calm, professional human. A trained virtual receptionist steps in as your front desk backup, keeping calls answered and patient connections strong – even when the day gets hectic.
Overflow & Backup
When the phones light up, we jump in. PATLive answering service provides backup support during your busiest hours, helping capture every patient request while your staff handles in-office priorities (or takes lunch).
After-Hours Answering Service
Extend your patient access beyond regular office hours. Our professional answering service responds to calls, collects appointment requests and supports patient communication when your practice team is unavailable.
Appointment Scheduling
Our pro virtual receptionists handle bookings, changes, and cancellations, then follow up on missed calls and appointment requests to keep patients from slipping through the cracks and calendars up-to-date.
Call Screening & Transfers
Not every call needs to interrupt your day. We screen incoming calls based on your practice’s priorities and route important conversations to the right person – so urgent needs are handled while your team stays focused on patient care.
Message Taking
Less chasing. More clarity. PATLive’s virtual receptionists capture patient requests so your team can respond when the time is right.
Lead Collection
Turn more inquiries into appointments. PATLive captures new patient and client requests, tracks follow-up needs and helps reconnect with prospects who weren’t ready to book the first time.
Client Intake
Improve appointment readiness with accurate information gathering. We collect required details during calls and follow-ups, reducing administrative work and helping your staff stay organized.
Bilingual Support
Hello, hola—language shouldn’t stand between patients and care. We help bridge communication gaps by supporting calls in English and Spanish, so more patients can reach, understand and connect with your practice.
Every Touchpoint. Covered.
Connected support wherever conversations happen.
Live Call
Answering
Online Chats
Outbound Calls
Coverage Tailored to the Demands of Your Practice
Our experienced virtual receptionists provide a calm, professional first point of contact so potential patients feel heard, guided and connected to the right next step.
Use cases: First-call handling and lead capture; priority routing for urgent inquiries and outbound follow-up when appropriate
Integrations
We’ll play nice with your existing tools.
Information is captured once and reflected in the systems already used to manage appointments and patient communication. No manual re-entry, fewer handoffs and better continuity. Need something custom? Just ask.
Athenahealth
eClinicalWorks
Mindbody
SimplePractice
Phreesia
Klara
IntakeQ
Salesforce
Meet the Voice Behind The Call
This greeting is an example of what our receptionists sound like, recorded by Diana, one of PATLive’s Exceptionalists™ (that’s what we call our amazing receptionists because they do an exceptional job on behalf of our customers). Diana has been with PATLive’s answering service for 2+ years, after completing 237 hours of training.
“Excellent service. It’s as if we had 24/7 employees. Phones answered professionally.”
-Thomas Kleinman, Atlas Health Solutions
“PATLive has a consistently high level of service.”
-Alex Vega, Alto Investments
Insights from the Experts
Cost of In-House Vs. Virtual Receptionist
The Value of Human Support
The True Cost of Missed Calls
Frequently Asked Questions
Your free trial is a full-feature test drive of PATLive’s live answering service. There are no limitations, so you can experience everything PATLive has to offer from day one.
Your service continues without interruption. Your calls will be answered exactly as they were during your trial, and your selected plan will begin. There are no surprises or changes to the way your calls are handled (unless you’d like to make changes, of course – those are always welcome, just let us know).
You can be up and running quickly. Create your account, tell us how you’d like your calls handled, and your first call can be answered within minutes.
No! PATLive offers affordable month-to-month service with no contracts required. You can upgrade, downgrade, or cancel anytime.
Absolutely not. PATLive is happy to handle your calls 24 hours a day, 365 days per year, for the listed package price. No surprises or “gotchas”!
Get Started
You’ve built a business worth calling. Let’s make sure every caller feels that from the very first hello. Start a Free Trial or schedule a call. Let’s talk!
