5 Surprising Things An Answering Service Can Do For Your Law Practice
Table of Contents
ANSWERING SERVICES
Do more than you think.
Answering services have been around for many, many years. Perhaps you’ve even used one in the past for message taking or call forwarding.
It’s essential that answering services keep up with the rapid pace of the business world, evolving as it does. The tasks agents manage now might shock you.
Seamlessly Integrate With Your Law Practice
Have you avoided a partnership with an answering service for fear the agents will sound like, well, agents? You will be pleasantly surprised by how seamless a answering service sounds.
A scripting team makes it possible for agents to capture the information that’s most important to your practice and (often) agents are asked not to read a script, but rather use it as a guideline for calls.
As long as you choose a reputable service based in the U.S., the agents will sound like they work in-house.
Assist with your
Client Intake
Hundreds (maybe thousands) of people are
seeking your counsel. Client intake is
essential in connecting the right people with
your law services.
The good news? You don’t have to do it all
on your own. Answering service agents
capture the exact information you want from
your potential clients and deliver it right to
you.
FindLaw, Consumer Legal Needs Survey,
Learn More
Manage calendars & book Appointments
When you’re busy and don’t have time to answer the phone, it’s tough to schedule appointments or manage your calendar.
An answering service uses your favorite calendaring system to schedule slots for your clients.
Call screening & LIVE TRANSFERS
Is there anything more frustrating than being interrupted from case research to take a call with a telemarketer?
Hardly.
Call screening and live transfers ensure that only the most essential phone calls come through.
AFTER-HOURS
Coverage
Not all of your clients end up calling during regular business hours. But missing their calls is extremely harmful to your practice.
A 24/7 answering service (like PATLive) can cover your calls around the clock, ultimately boosting your customer service.
FindLaw, Consumer Legal Needs Survey, Learn More
ANSWERING SERVICES
do more than ever before to save you time & money.
- Integrate seamlessly into your practice
- Assist with Client Intake
- Handle appointment booking
- Screen calls & transfer
- Field after-hours calls
The decision to hire a 24/7
ANSWERING SERVICE
Every call matters when you’re running a law practice, so hiring a 24/7 live answering service is an excellent option. Since there is no need to hire an in-house receptionist, costs are dramatically reduced.
You get all of the same friendliness and professionalism of a receptionist for a fraction of the price. An added bonus: answering services tend to be open all day, every day. Even on holidays. Your receptionist can’t do that.
MAKE EVERY CALL COUNT
With PATLive’s friendly & professional virtual receptionists.
100%
U.S. based live receptionists.
2M+
calls answered every year, on average within 4 rings or less.
30+ yrs
trusted experience partnering with thousands of businesses.
Start your free 14-day trial today at wwwnew.patlive.com/.
Email hello@patlive.com or call us for a live demo at (800) 775-7790.
Jamie Collier
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