Business Podcasts Every Entrepreneur Should Listen To
Table of Contents International Podcast Day is September 30th – and it’s no wonder this new medium has its own day, with over 50% of the US population having partaken. Podcasts have a unique draw, providing listeners with insights and entertainment that are tailored to their interests. As of June 2019, there were 750,000 podcast […]
4 Ways to Get the Most Out of PATLive’s Answering Services
Table of Contents Though plenty of businesses see the appeal of having an answering service to keep their phones from ringing off the hooks, many express one single objection over and over again… and it’s finding room in the budget. The number one thing they’re worried about is that it will be obvious to the […]
Customer Journey Mapping: What It Is & How to Get Started
Table of Contents Customer journey mapping is gaining prevalence in the business world, especially within the realm of customer experience. Some CX experts might even say if your business hasn’t taken the time to create a journey map, it can’t properly serve its customers or anticipate their pain points. While there are many ways to […]
The True Value of Providing Human Customer Support
Table of Contents Do you dread calling a customer service line? Unfortunately, that’s what many of us find ourselves doing when placing a call to a business where we know we won’t get through to a human being. And if we do reach a person, we have to repeat our stories a handful of times […]
How to Keep Your Small Business PCI Compliant in 2019
Table of Contents Security is becoming an increasing concern for businesses and consumers all across the globe. Digital risks are becoming even more prevalent, leaving business owners in charge of protecting themselves, their employees, and the customers that keep their doors open. When it comes to security– and cyber security in particular– there’s a lot […]
4 Technologies That Aren't As Scary As They Sound
Table of Contents Technology is evolving at a break-neck speed, with new developments coming out faster than most of us can keep up with them. This can be overwhelming for anyone, but especially for business owners and managers who are trying to keep up with changes in their business, their market, and their industry on […]
Is an Answering Service for Lawyers Right for My Practice?
Table of Contents No matter what type of law you practice, we know that you’ve got a lot of tasks on your plate and that all of them are pretty hands-on. You’re the one who needs to meet with your clients and discuss contracts, strategies, and next steps; you often need to handle the majority […]
7 Customer Service Trends Driving Success in 2019
Table of Contents Everything about the business world is rapidly evolving, ranging from the tools we use to connect to customers to how exactly those client interactions are going. Customer service trends are no different. We’re very much living in a buyer’s market, where the client holds all the power and has the option to […]
Call Forwarding – How Can It Benefit My Small Business?
Table of Contents You call your doctor’s office, needing to make an appointment the next day for your sick first grader. It’s not an emergency, but you want to make sure that you can get an appointment the next day if it’s available. You’re expecting to be sent to voicemail because it’s 8 o’clock PM […]
7 Tips For Outstanding Phone Customer Service
Table of Contents We’ve all been an angry customer on the other end of the phone, frustrated with a problem that a brand has caused us while a customer service representative tries to come up with a solution for us. Some calls go great, with an outstanding rep who really seems to care about your […]