PATLive Team, Author at PATLive

Becoming Indispensable to Customers: You could fade away into obscurity and no one would notice....

A Multi-Channel Approach When considering your multi-channel customer service options it’s easy to think of...

Business Communication Facts: The modern business has a multitude of choices of tools to communicate...

The customer service industry is bogged down with lies. From the patently false to the...

There may be no greater miracle than getting through the holidays in one piece. Between...

Customer Service vs. Customer Support I’ll admit it: I am not at my best when...

“Have no fear of perfection – you’ll never reach it.” ― Salvador Dalí It’s hard...

Engaging in taking blame: I had a battle royale with my toddler during shower time...

Growing up, getting called “easy” was an insult. The I’ll-see-you-at-the-flagpole-after-school type of an insult. But...

Your customers are happy and they’re telling everyone about you, creating a bevy of new...

Posts by: PATLive Team