5 Things Every Virtual Office Needs
I am at work, but my office for today doesn’t have the conventional four walls. I’m sitting at my local coffee shop, sipping on a foamy (and ultra strong) latte and writing this article. Between paragraphs, I give my eyes a break and check out the other folks; some are typing away […]
What to Do When A Customer Yells at You
Customers are going to get angry. And then some customers are going to get heated. Whether you work as a customer service rep for a larger company or if you just opened your doors for business, an elevated situation with a customer is never ideal. If you look at the flip side, […]
Above and Beyond Great Customer Service: A Profile of Zappos
What is great customer service and how is it done? That’s a question we seek to answer every month or so as we highlight a company that takes its customer service and turns it up to eleven. Zappos is known far and wide for its unbeatable customer service practices. Have you heard […]
If You Build It, They Will Come…But Will They Stay?
“If you build it, they will come.” Everyone knows that famous line from “Field of Dreams,” the tear-jerking tale about baseball and unrealized relationships or ambitions. It’s still the quintessential dude flick. Little did you know that line could be turned into a lesson on customer retention. Sure, you can build a […]