7 Simple Tips that will Actually Boost Your Customer Service
Table of Contents Customer service that delights. That’s always the goal, right? It’s easy for business owners to get bogged down with all the options for creating the best possible customer experience. From paying consultants to software to chat tools and on and on…there are a number of solutions right at your fingertips. The thing […]
The 26 Ultimate Inspirational Quotes from Successful Entrepreneurs
Table of Contents Entrepreneurs are a hard-working and brave lot. Think about it: they have the cojones to start businesses in the face of turbulent economic conditions, are constantly brainstorming to solve problems in new ways, and withstand tons of adversity. Yet, they still come out on the other end as thriving survivors. Their power […]
The One Thing that Will Make Entrepreneurs More Productive
Table of Contents Have you ever been proud to tell someone about how little you sleep? Did you brag about how much you accomplished or how much money you made because you only sleep three hours a night? Your arrogance could be costing you. Jason Fried, co-founder of the task management tool Basecamp is fed […]
This Is Why Successful Real Estate Investors Use Live Receptionists
Table of Contents To say real estate investors are busy is a gross understatement. Agents are constantly rushing to appointments with partners or to show one of their available properties or putting out any number of property management fires; it is not a career choice for the timid. The very nature of the job has […]
Customer Service Insight: How We Combat Call Center Burnout
Table of Contents Call center agents have one of the most stressful jobs on the planet. Sure, they aren’t the President of the United States or a general in the army, yet handling customer issues can really take its toll on a person physically and psychologically. Why is the job so stressful? If you boil […]
How Upselling Can Make You Look Like a Greedy Vampire
Table of Contents I vahnt to suck your blood! Or at least get you to pay for a large-sized order of fries for 50 cents more. The tempting beast that is upselling – a sales technique used to lure customers into purchasing a more expensive item or an upgrade – has been around for eons. […]
Business How-To: Customer Service Phone Etiquette
Table of Contents I am an avid watcher of Real Housewives of New York. My favorite person of the show: The Countess LuAnn de Lesseps. She’s snooty, always dressed impeccably and has the most enviable collection of giant statement necklaces ever. She’s also an authority on etiquette; de Lesseps even has a song about etiquette […]
The Top 5 Customer Service Skills Every Employee Should Have
Table of Contents It should be a rite of passage that everyone work one retail position in their lifetime. Retail positions get you out on the floor, mingling with the customers, and truly learning what customer service is all about. It’s in-your-face customer service. It’s where you can get a grasp on different personalities and […]
Your Customer Service Guide for 5 Difficult Personalities
Table of Contents It can be a jarring experience. You go about your day and usually only speak with kind folks who are patient and have an easy time explaining their issues. They leave, pleased with your service. And then it happens: Your business has made someone mad. No matter what you do, you can’t […]
5 Tools Your Business Should Be Using
Table of Contents Does your business still rely on Microsoft Office to do everything? If so, you’re missing out on some crazy-amazing tools that will make your business run more efficiently and keep you miles ahead of your competition. It’s understandable to be afraid of new tools and easy to stay with what you know. […]